Terms & Conditions – Shop Beef

Welcome to our website, www.jarabin.com.au. We are Jarabin Pty Ltd (ABN 22 642 306 385), trading as Jarabin. By accessing our site or engaging with our social media accounts, you agree to these Terms & Conditions. You will also be consenting to our Privacy Policy, available on our website. Please read these terms carefully, and if you do not agree with them, cease use of our site immediately.

These terms can be updated at our discretion at any time by publishing a revised version on our website. It is your responsibility to check our site regularly to ensure you are aware of any changes. Content on this site can also be altered without prior notice. While we strive to ensure the accuracy of the information provided, we do not guarantee that the site will be fully up-to-date and are not liable for any inaccuracies. By accessing our site, you are granted a non-exclusive, royalty-free, revocable, non-transferable license to use the site in accordance with these terms. Any unauthorized use of the content is strictly prohibited unless written consent is provided by us.

COVID-19 COMPLIANCE

We prioritise safety and adhere to all relevant COVID-19 guidelines. We comply with all state and territory requirements, particularly those relating to contractors and home deliveries.

FORBIDDEN ACTS

While using our website or any information from it, you must not engage in any unlawful activity or do anything that could harm our business reputation. This includes, but is not limited to, tampering with or modifying our site, transmitting viruses, or using programs that may damage or interfere with our site. You may not interfere with the site’s operation or assist any third parties in doing so.

You are also prohibited from using our content for any commercial purposes, such as competing with our business or using our content for price comparison purposes, scraping, or crawling.

The content of this site is protected by intellectual property laws, and your use does not grant you any rights to it. You are not permitted to copy, reproduce, redistribute, or create derivative works based on our content without our prior written consent.

EXTERNAL LINKS & THIRD-PARTY SITES

Our site may contain links to external websites. We do not endorse or control these sites and are not responsible for their content. We may, at any time, suspend or cease operations of our website or block users at our discretion.

We make no warranties regarding the completeness, accuracy, or suitability of the content on our site. We do not guarantee uninterrupted access to our site or that it will be error-free. You use our site at your own risk, and we are not liable for any damages, losses, or expenses arising from the use of our site or its content.

INDEMNITY & LIMITATION OF LIABILITY

By using our site, you agree to indemnify and hold Jarabin Pty Ltd harmless from any liability or claims arising from your use of the site. We are not responsible for any damages, including but not limited to data loss, website outages, or inaccuracies in the content provided. If any part of these Terms is found to be invalid, it may be revised or removed, and the rest of the agreement will remain in effect.

In the event of a dispute, you agree to first attempt to resolve it amicably with us within 14 days of notice. If the dispute is not resolved within 28 days, either party may seek litigation. These terms are governed by the laws of New South Wales, and you submit to the exclusive jurisdiction of the courts of New South Wales.

TERMS OF SALE:

When placing an order through our site, you agree to the following terms of sale:

  1. Subscription Plans: You may subscribe to our recurring Beef Packs or other subscription services.

  2. One-Time Purchases: You may also make individual, one-time purchases as offered through our site.

ORDERS

(a) Subscription Plans

At times, we may offer recurring orders known as Subscription Plans, where we provide a range of different plans for ongoing deliveries of our eco-friendly products, including optional add-ons or one-time products for purchase. 

When you subscribe to a Subscription Plan, you acknowledge and agree to the following:

  • Billing: By subscribing, you authorize us (via our third-party payment processor) to charge your selected payment method at the frequency you chose during the initial purchase. This recurring charge will continue until your subscription is canceled or suspended. 

  • Cancellation: You may cancel your subscription at any time, provided you give us at least 2 days' notice before the next billing date. For example, if your subscription is billed on the 20th of each month, cancellation must be done by the 18th. If cancellation occurs within 2 days of the next billing date, it will take effect after the upcoming payment. 

  • Request Method: Cancellations must be made online through your account or via email to hello@jarabin.com.au. 

  • Non-Acceptance of Cancellations by Phone: Please note, cancellations cannot be processed over the phone.

  • (b) One-Time Purchases

Our one-time purchases are available and are subject to availability.  Once an order is placed, it is processed immediately and cannot be cancelled. 

One-time orders can be offered in conjunction with promotional partners. Please refer to the respective partner’s Terms & Conditions for further details.

ORDER PROCESSING

Orders are processed and delivered on specified days. Please refer to our delivery schedule for more information.

PAYMENT & BILLING INFORMATION

By providing a valid payment method, such as a credit card, you represent and warrant that you are authorised to use this payment method. You authorise Jarabin Pty Ltd or its third-party payment processor to charge the method for all purchases, including Subscriptions or one-time products.

If payment cannot be processed, or if any charge is reversed, we may:

  • Suspend or cancel any undelivered orders,

  • Retry charging your payment method, or

  • Use lawful means to collect any outstanding amounts.

It is your responsibility to keep your payment information up to date. Failure to do so does not constitute cancellation of any orders.

PRICING, PRODUCT AVAILABILITY & SUBSTITUTIONS

All prices listed on our site are in Australian dollars, inclusive of taxes and additional charges. We reserve the right to modify our subscription offerings and prices at our discretion, without prior notice. 

If pricing changes affect your current subscription or purchase, you will be notified at least 3 days in advance via email. By continuing to receive services after this notice, you accept the revised charges, unless you cancel before the applicable cutoff date.

We strive to ensure all advertised products are available. However, due to the nature of farming, some items may be subject to seasonal availability. From time to time, we may need to substitute an item that is unavailable. In such cases, we will always do our best to replace it with a product of similar value and cut. While we aim to deliver high-quality items as promised, market conditions and demand may occasionally require substitutions, including ingredients or entire products, without prior notice. If you are not satisfied with a substitution, please contact us at hello@jarabin.com.au.

DELIVERIES

Together with on farm pickups, we deliver across select regions in New South Wales, ACT, Queensland and Victoria. Please check our delivery areas before placing an order. It is the customer’s responsibility to provide accurate delivery information.

You are responsible for inspecting your products upon delivery, including checking their freshness and temperature. We recommend using a thermometer to ensure perishable items are at the appropriate temperature (below 5°C). 

In the event that any product appears unsuitable for consumption, please contact us immediately with photos for assessment. We advise that perishable items be refrigerated upon arrival to maintain quality.

If you are unavailable when your delivery arrives, please leave delivery instructions, such as a designated safe spot, to ensure your items remain at the correct temperature. We use insulated packaging, and typically, products remain fresh for several hours, depending on weather conditions and location.

In cases of delays, please inspect your delivery and reach out to us immediately with any concerns. We may issue a refund or credit if we cannot deliver on time.

RETURNS POLICY

At Jarabin Pty Ltd., we take great pride in providing high-quality, fresh meat products to our customers. Given the nature of our products as perishable items, we adhere to the following return policy:

  • Quality Guarantee:
    If you are not satisfied with the quality of the product received, please contact us within 24 hours of delivery. We require photographic evidence to assess the issue and will offer a replacement or refund if the product is found to be defective.

  • Incorrect or Incomplete Orders:
    In the event of an incorrect or incomplete order, please notify us within 24 hours of delivery. We will endeavour to rectify the issue as quickly as possible, either through sending the missing item(s) or arranging a partial refund.

  • Incorrect Shipping Address:
    If you provide an incorrect shipping address or fail to retrieve your delivery, we cannot guarantee the condition of the product and will not offer a refund. Ensure your address is correct when placing the order.

  • Cancellation Policy:
    Once the order has been processed and billed, cancellations cannot be actioned. Due to the perishable nature of our products, we cannot accept cancellations beyond this period.

  • Non-Returnable Items:
    Due to health and safety regulations, we cannot accept returns on our perishable meat products once they have been delivered.

  • Refunds:
    Any refunds will be processed to the original method of payment within 7-10 business days of the confirmed request.

OUR LIABILITY

Our liability is limited to the preparation, refrigeration, and delivery of the product as per the terms outlined above. Any loss, damage, or injury arising from events beyond our control, including improper handling after delivery, is at your own risk. We disclaim liability for such incidents.

CHANGES TO TERMS

Jarabin Pty Ltd. reserves the right to modify these terms at any time. Continued use of our service will be deemed as acceptance of these changes.
By placing an order with Jarabin Pty Ltd., you agree to our Return Policy and Terms of Service. If you have any queries regarding our policies, please contact us for clarification.